We stand behind the quality of our work. Please read our refund terms carefully to understand your rights and our obligations as your service provider.
Our esteemed clients must take a moment to read and familiarize themselves with our Refund Policy mentioned below. We ensure refunds in order to provide the highest level of service possible, such that clients attain the utmost benefits every time.
We try our level best to offer quality services that match every aspect of the business of our customers. We make refunds on payments for any design as a courtesy to the client; however, our internal management reserves the complete right to reject the refund request of any customer where the terms of this policy have not been met.
Our Promise: Client satisfaction is our top priority. If we fall short of your expectations, we will work with you to make it right — through revisions, credits, or a refund where applicable under this policy.
The refund policy for a new purchase is covered by a 30-day money-back guarantee where we refund your money if you are dissatisfied with our work.
In the case where a client is not completely satisfied with our services, we can provide a refund, which takes a maximum of 30 working days to process — either by credits or direct deposit through the bank account.
Payment Method: All refunds will be issued to the original credit or debit card as provided at the time of purchase. Refunds for all website and unsatisfied work issues will be made with the proper approval of the client. The customer needs to specify the details of the account and reason to our associates, after which we will proceed as per requirements.
To initiate a refund request, please follow the steps below. Providing complete and accurate information will help us process your request as quickly as possible.
Email us at info@epromohub.us or call (203) 309-6001 with your order details and the reason for your refund request.
Provide a written description of the issue including your account details, order number, and any supporting evidence.
Our management team will review your request. We reserve the right to request additional information before approving or rejecting the refund.
Upon approval, your refund will be processed within 30 working days to the original payment method or as agreed credits.
Refund and cancellation will generally be issued in the following circumstances:
Due to some mailing issues with your e-mail provider or your own mail server, you might not receive the delivery e-mail from us. In this case, we recommend contacting us for assistance before submitting a refund claim.
Claims for non-delivery must be submitted to our Billing Department in writing within 30 days from the order or expected delivery date. Otherwise, the product will be considered received and downloaded, and no refund will be issued for this reason.
How to Submit: Contact our Billing Department at info@epromohub.us or call (203) 309-6001 and provide your order details and date of purchase.
You may at times face problems downloading the product or unzipping delivered files. We understand technical issues can occur and are committed to helping you resolve them promptly.
Claims regarding download or unzipping issues must be submitted to our Technical Support Department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason.
Failure to receive assistance for downloading or unzipping within 30 days may result in a refund decline for this reason.
If you believe the product or service delivered is materially different from what was described on our website or agreed upon in writing, you may be eligible for a refund under this clause.
Such issues should be reported to our Technical Support Department within 30 days from the delivery date. Clear evidence must be provided proving that the purchased product is not as it is described on the website.
Complaints which are based merely on the customer's false expectations or personal wishes that were not part of the original agreement are not honored.
Subjective dissatisfaction with design style, color preferences, or other creative choices that were approved during the project does not qualify as "not as described." Please communicate feedback during the revision stage.
The following situations are generally not eligible for a refund. Please review these carefully before submitting a request:
Our internal management reserves the complete right to reject the refund request of any customer where the circumstances do not meet the conditions outlined in this policy.
Clients may request cancellation of a project or service under the following conditions:
How to Cancel: All cancellation requests must be submitted in writing to info@epromohub.us. Verbal cancellations are not accepted. Please include your order number, project name, and reason for cancellation.
Only persons age 18 or older have permission to access our Products. Our Products do not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13.
If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we take steps to remove that information and cancel the order immediately.
If we become aware that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we take immediate steps to remove that information and cancel the order immediately. A full refund will be issued in such cases without exception.
We are committed to resolving any disputes fairly and efficiently. Before initiating any formal dispute or chargeback with your bank or credit card provider, we strongly encourage you to contact us directly first.
Initiating a chargeback without first contacting us may result in suspension of your account and denial of future services. We reserve the right to contest chargebacks where we have fulfilled our obligations under the project agreement.
Governing Law: This Refund Policy is governed by the laws of the State of Connecticut, USA. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Connecticut.
To submit a refund or cancellation request, or for any questions regarding this policy, please contact our Billing Department. Include your full name, order number, date of purchase, and a clear description of the issue.
We respond to all refund inquiries within 2 business days. Providing complete information upfront helps us process your request faster and more efficiently.